Please Read Our Terms And Conditions Of Sale Carefully which govern all purchases of goods from us.

These Terms and Conditions may be updated and edited at our discretion. These terms may not be altered, supplemented, or amended by the use of any other document (s).



By Completing an order in our shopping cart,  you are stating that you are in agreement with these terms and conditions.

We at Advertising Angel, inc and under any selling/website name take pride in the items we sell to you.  We make and resell some of the most desired personalized items available today. 
When personalizing items we use the utmost care to meet your desires to the best of our ability, thus it is important that you take as much care in reading about the product you are ordering and giving us your personalization instructions.  We cannot accept liability for incorrectly personalized items if your instructions were not reasonably clear or if you didn't read about the product (ie: the website states it's plastic, but you thought it was metal).  

Photos & Files - When supplied with less than perfect photographs and digital files, we will attempt to adjust your photo for its best output, however, we do not guarantee color or photo quality of output. Between scan, print and press, colors may shift.  We cannot accept responsibility or returns unless we have made an obvious error. Thus, if you send us a photo with trees and bushes in the background, and the print is not exactly the same green as the photo, we cannot take responsibility. Understandably, Personalized Items cannot be returned.  However, if the green is red in our output,  we would notice and not send it to you, but in the event something slips through quality control, we will re-make your order. Just notify us in writing (e-mail) within 48 hours of receipt of your order. 

There is no color matching with personalized products as is with promotional items. Please Do Not ask for non standard colors or shades such as soft blue, vegas yellow, periwinkle blue, Silver, Strawberry Red, light lilac, Gold, Hot Pink, etc etc.  These colors are impossible to create as well as the fact as they are also seen as different to each person.  If you do request odd colors, we will attempt to come as close as possible to what we think that color is. We do not accept returns because the color is not the shade you assumed.

E-mails -We are not responsible for lost or mis-directed e-mails.  If our mail server is down or your mail program rejects mail from us, we have no way of knowing that you sent an email or you did not receive our email to you.   Please check all spam settings on your e-mail client and insure that you are open to receiving mail from us. In the event our hosting server has a problem and is down and e-mails are lost, we cannot accept responsibility.   Please be sure your email address is put in the shopping cart accurately. If your email address bounces from the shopping cart, we cannot fill your order and will not be able to contact you.

Most items from us are ordered as gifts, therefore, we refrain from calling.  Also, there are times that our production takes place late at night which does not lend to calling customers.  E-mail is our preferred source of communication.

Production Time- Most items produced at our facility are made and shipped within 5-10 business days, some items 3-4 weeks, however, this is an estimate and may take longer especially during heavy volume time,  Holidays, Back To School, Special events etc.. Any special design requests may take longer. 
If you need your order by a certain date please make sure to tell us! 

Please do not assume that because we estimate 5-10 days or 3-4 weeks  that your order will arrive on time. . If we feel we certainly cannot accommodate your request, we will let you know.  If under normal circumstances we feel we can meet your date needs,  we will continue with the process of your order.   We strive to insure your requested delivery date is achieved, however this does not constitute a  guarantee.  Once your order has been shipped, we are not responsible for carrier delays.

Communication & Changes to your order -  It is important that you check your e-mail on a regular basis. We may send samples or have question pertaining to your order.  Delay in your response to us is a delay in production of your order.  Once a sample is approved your order process continues.  If you request editing or re-design, your order goes back into the art department and may take a few days for re-sampling.  We prefer all correspondence is made via e-mail so there is a record for review,  less errors happen that way, However, please try to keep your emails precise and to a minimum.  We request you attempt to give the most accurate info during the order process.  We  will make our best efforts to  alter your personalization after the order has been received, however, we cannot guarantee any changes as it depends on how far the order has progressed.   

Payment - All payments are made in advance. Credit Cards are charged prior to production. Checks & Money Orders Received are deposited and must clear prior to production. This can sometimes take up to 10 business days. Returned Checks incur a $ 35.00 surcharge. Note:  Starter Checks are not accepted for payment. Any charges not paid will go to collection.  

Cancellation  Penalty - Once you have placed your order, it is not subject to cancellation.  
In the event of extenuating circumstances and you must cancel, penalty charges may apply.
If the order was just received an not processed in any way there will be no penalty.
If your credit card has already been charged and it is in the same day as the charge, there will be a $ 1.50 processing fee deducted from your refund.
If your credit card has already been charged on a prior calendar day, 10% + 1.50 will be deducted from your refund amount as we are charged this by your credit card bank for canceling the charge.
If artwork has been done for the product,  25% will be deducted from your refund.
If a print has been made 40% will be deducted.
If your item has already been created 75% will be deducted. 

Our Right to Cancel - Refuse Service
We reserve the right to cancel your order at no penalty to you for any reason.
We reserve the right to refuse orders that are of an adult or pornographic nature.
We reserve the right to refuse orders that are in a different language if we cannot find the meaning,  or find the meaning to be inappropriate.
We reserve the right to refuse orders from out of the United States.
We will not ship to a freight forwarder. 

Professional Photography - We require that all professional photographs are accompanied by the photographers release.  Please do not send professional photographs without said release. Any professional photograph sent to us without a release will not be returned unless you send us a self addressed stamped envelope.  
 Web images.  Just because an image is on the world wide web, does not put it in public domain.  Please do not send images that you have copied off the web unless you have permission to use it.  Most web images are 72dpi and are not print quality this includes images from your online photo album.  

~With all that said, Most of these issues never come up as 99.9% of our customers have been very happy with us and we have been equally as happy to serve them.  Many customers become friends and part of our extended family. We process their gifts on an annual basis and enjoy watching their families grow. However, the internet is a big place and there is always that 01% chance of a problem, therefore these terms and conditions have been stated to insure that industry standards are understood. These terms may be amended by us at any given time, so if you're unsure, it's best to check back prior to placing your order.  We are always thrilled to personalize your day and do our utmost to insure your satisfaction!